If you experienced flight delays or cancellations when traveling on Wizz Air, heres what you need to know in order to seek compensation from Wizz Air. That is because if the reason your flight was delayed or cancelled was because of circumstances beyond the airlines control, then you might not qualify for Wizz Air compensation. If you need special help with your flight, you must notify Wizz Air directly at least 48 hours prior to the scheduled departure time. If your flight leaves the origin airport 3 hours or more late, but you still make it to the destination under 3 hours later — making up the airtime, for instance — you might not qualify.
If one out of five Wizz Air pilots is calling in sick because they are tired (as suggested by Wizz Air CEO Jozsef Varady), perhaps it is not the pilots who are at fault, it is Wizz Air, and time for changes to rosters, flying hours, and so on. Wizz Chief Executive Jozsef Varadi says that the ultra-low-cost carrier is fully employed, and the issue is not with their staffing, but with the lack of enough airport controllers and security personnel, which is adding to the flight delays. Wizz Air is predicting a first-quarter operating loss in the financial year, running April-June, because of the disruptions, after a year-long loss to the end of March was increased by rising fuel costs. At the same time, the airline condemned the fact that less efficient airlines — like Lufthansa — are offering economy classes and using outdated technology, which causes much more concrete ecological harm than Wizz Air.
In the summer of 2008, Wizz Air restarted its seasonal summer services to Girona from Katowice and Budapest, and also launched new week-long services from Gdansk to Girona. In February 2012, the airline announced it was starting flights from Debrecen International Airport to London, starting on 18 June 2012. In October 2020, Wizz took delivery of a cargo A330-200F aircraft (HA-LHU, officially Qatar Cargo), which it operates on behalf of the Hungarian government as Hungary Air Cargo. Wizz Air was founded in 2003, with the first flight taking off from Katowice, Poland, to London-Luton in May 2004 — taking advantage of the recent accession of Hungary and Poland into the European Union.
Wizz Air is a low-cost carrier whose primary headquarters are located in Budapest, Hungary, with the primary hub for flights being Ferenc Liszt International Airport, Budapest. As is typical of all European low-cost carriers, the airline chooses to operate from smaller or lesser airports in order to cut down on costs and fees that are associated with using the service. Wizz Air has been flying into a number of smaller, regional airports, aiming to offer low-cost services to central and eastern Europe.
Low-cost carrier Wizz Air has recently added a new route connecting Bucharest with Dubai. The route, connecting Bucharest with Dubai, begins this October, with the airline operating from the newly-opened airport, Dubai World Central. Low cost airline Wizz Air is now considering adding a new flight connecting Bucharest with Tel Aviv, and is in negotiations for the new flights. Other airlines flying into and out of Ferenc Liszt International Airport in Budapest include Aegean Airlines, Aer Lingus, Air France, Alitalia, Czech Airlines, Brussels Airlines, British Airways, Ryanair, Scandinavian Airlines, Joon, Qatar Airways, Malev, and Polish LOT.
Passengers are also offered free check-in at the airport, priority check-in, priority board, complimentary choice of a premium seat, and flexible tickets via Wizz Flex. Wizz Priority passengers get priority check-in, priority boarding, additional carry-on luggage over regular checked-in luggage, and additional trolley bags. You can also add WIZZ Priority, or purchase the larger Cabin Baggage Allowance, if you need to travel with something larger, such as a trolley bag.
Passengers have the option of upgrading their ticket to Wizz Plus, where they will get the option of choosing premium seats on the flights. While food is not provided as part of the ticket price, passengers are allowed to buy onboard meals through Wizz Cafe. In February 2022, during the Russian invasion of Ukraine, the airline provided 100,000 free airline tickets, to refugees, on short-haul flights from Poland, Slovakia, Hungary, and Romania, beginning March 2022. In May 2022, The airline said that it had signed a memorandum of understanding with Saudi Arabias Investment Ministry, aiming to collaborate on potential investments and operational models for the purpose of strengthening the tourism sector of the country and increasing connectivity.
EU 261 goes further than providing compensation to Wizz Air flight passengers: EU 261 is a comprehensive legislation designed to protect the rights of all airline passengers, as well as alleviate some of the pressures and costs for customers resulting from delayed and cancelled flights.
Alternative Airlines search forms are simple to use, making it fast and easy to find flights that you are looking for, including flights on Wizz Air UK. People often reach out to customer service when they are interested in a service, like flying on Wizz Air, and are looking for more information about how things work, or details about certain aspects of the journey, product, or service. That is, at best, making a call to Customer Service, much less finding the resolution of their issue.
It stands to reason, as the majority of people are reaching out to Customer Service about a problem, that communication between customers and customer service agents may at best be turbulent. Wizz Air offers a few means through which you can contact Customer Service, however, even with a few workable options for customer service, it may still be difficult to get in touch with an individual or to determine a satisfactory resolution to your problem. From budget carriers to full-service airlines, you almost never hear a senior executive at an airline saying, Yes, safety is important, but… That simply does not happen, and with good reason.
Last Updated on October 31, 2025
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